General

‘I love nature’ (‘we’, ‘our’ or ‘us) respects the privacy of our users and knows that you care how information about you is used and shared. We appreciate your trust and we have developed this Privacy policy to demonstrate our commitment to protecting your privacy. This Privacy policy is intended to describe for you, as an individual who is the user of www.ilovenature.co.uk or mobile applications or other online services, the information we collect, how that information will be used, with whom it will be shared and your choices about such uses and disclosures.

‘Site’ refers to our website, by which you provide personal data to us or access our services.

We encourage you to read this Privacy policy carefully when using our website or services or transacting business with us. By visiting and using our website or any of our applications, you are accepting the practices described in this Privacy policy.

If you have any questions about our privacy practices, please refer to the end of this Privacy policy for information on how to contact us.

The General Data Protection Regulation (GDPR) takes effect on May 25, 2018. The resources below are to inform the customers with regards to the GDPR regulations.

Who are we?

‘I love nature’ is an online store, enabling the customers to browse the company’s range of products and services and allowing them to directly buy the goods over the Internet. Our website address is: https://ilovenature.co.uk.

What data do we collect?

By default, ‘I love nature’ collects the following data:

– Personal identification information (name, email address, phone number provided by the customer)

– What products a customer ordered and when

– Billing (and optionally: shipping) address entered by the customer

– A note about payment method used by the customer

– Certain information about your device, including information about your web browser, IP address, time zone

How and why do we collect your data?

You directly provide ‘I love nature’ with most of the data we collect. We collect data and process data when you:

– Register online or place an order for any of our products or services

– Use Contact forms

– Voluntarily complete a customer survey, leave a comment or provide feedback on any of our message boards or via email

– Use or view our website via your browser’s cookies

We do not knowingly collect personal identifiable information from children under 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We are collecting your data for several reasons:

– To better understand your needs

– To improve our services and products

– To send you promotional emails containing the information we think you will find interesting

– To customize our website according to your online behaviour and personal preferences.

Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Privacy policies of other websites

The ‘I love nature’ website contains links to other websites. Our Privacy policy applies only to our website, so if you click on a link to another website, you should read their Privacy policy.

How will we use your data?

‘I love nature’ collects your data so that we can:

– Process your order and manage your account

– Email you with promotional materials or special offers on other products and services we think you might like

If you agree, ‘I love nature’ will share your data with our partner companies so that they may offer you their products and services. We will not sell or distribute your personal information to any third parties, unless we have your permission.

When ‘I love nature’ processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We may also share your data to comply with applicable laws and regulations.

Marketing

‘I love nature’ would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies (listed under Brands category on our Site).

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop ‘I love nature’ from contacting you for marketing purposes.

How do we store your data?

‘I love nature’ securely stores your data in our website host’s database.

The customer’s credit card number and security code are never stored on our website. The payment gateway gives this sensitive information directly to the payment processor.

We are committed to securing your data and keeping it confidential. We have done all in our power to prevent data theft, unauthorized access and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where do we send your data?

Visitor comments may be checked through an automated spam detection service.

What are your data protection rights?

‘I love nature’ would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – If you have an account on this Site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us
• The right to rectification – You have the right to request that ‘I love nature’ correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete
• The right to erasure – You have the right to request that ‘I love nature’ erase any personal data we hold about you, under certain conditions. This does not include any data we are obliged to keep for administrative, legal or security purposes
• The right to restrict processing – You have the right to request that ‘I love nature’ restrict the processing of your personal data, under certain conditions
• The right to object to processing – You have the right to object to ‘I love nature’s processing of your personal data, under certain conditions
• The right to data portability – You have the right to request that ‘I love nature’ transfer the data that we have collected to another organization or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@ilovenature.co.uk or call us at: 07309471552

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org.

How do we use cookies?

‘I love nature’ uses cookies in a range of ways to improve your experience on our website, including:

– Keeping you signed in

– Understanding how you use our website to customize it to your needs

If you leave a comment on our Site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How to manage cookies?

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our Privacy policy

‘I love nature’ keeps its Privacy policy under regular review and places any updates on this web page. This Privacy policy was last updated on 7 August 2020.

How to contact us?

If you have any questions about ‘I love nature’s Privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: contact@ilovenature.co.uk

Call us at: 07309471552

How to contact the appropriate authority?

Should you wish to report a complaint or if you feel that ‘I love nature’ has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.